Enterprise Support
Enterprise Support Packages Built for Scale
Professional support plans designed for large companies requiring mission-critical payment infrastructure.
Get dedicated expertise, proactive monitoring, and priority access to our technical team.
Standard SupportEssential support included with all Sovgate accounts Included | Growth SupportPriority support for growing businesses with enhanced SLAs $399 per month | Premium SupportProactive monitoring and optimization with dedicated technical expertise $1,299 per month | Enterprise SupportDeep technical partnership with embedded account management $3,999 per month | |
Support Channels | Email & chat | Email, chat & phone | All channels + video | All + dedicated hotline |
Support Availability | Business hours | 24/7 email & chat | 24/7 all channels | 24/7 all channels |
Response Time SLA | 24 hours | 4 hours | 1 hour | 15 minutes |
Critical Issue Response | Best effort | 15 minutes | 15 minutes | 5 minutes |
Integration Consultation | Documentation only | Guided setup calls | Expert consultation | White-glove setup |
Technical Account Manager | - | - | Shared TAM | Dedicated TAM |
Compliance & Regulatory Support | Self-service resources | Email support | Expert guidance | Dedicated specialist |
API Rate Limits | Standard limits | 5x standard | 15x standard | Custom limits |
Real-time Payment Health Alerts | Basic alerts | Advanced monitoring | Proactive alerts | |
Developer-to-Developer Routing | 1 developer profile | 3 developer profiles | 5 developer profiles | |
Payment Optimization Reviews | Quarterly reviews | Monthly sessions | ||
Fraud & Risk Optimization | Essential optimization | Custom optimization | ||
Context-Aware Support | ||||
High-Volume Event Support | ||||
Dedicated Slack Channel |
